Returns & Refund Policy
Last updated: 08-08-2025
1. Cancellation Period
You may return most items within 14 days of receipt for a full refund, provided they are unused and in original packaging.
2. How to Return
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Contact us via email at support@easyplants.co.uk to request a return authorisation.
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Send the items back within 14 days of notifying us.
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You are responsible for return shipping costs unless the item is faulty.
3. Refunds
Refunds are processed within 14 days after we receive the returned items. Refunds will be made via the same payment method used for the purchase.
4. Exclusions
We cannot accept returns for:
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Custom or personalised items
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Perishable goods
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Items unsealed after delivery for hygiene reasons
